Terms of Service

Acceptance of Terms

By accessing or using Margot's Relationship Intelligence Platform ("Service"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

These Terms constitute a legally binding agreement between you and Margot ("Company," "we," "our," or "us").

Description of Service

Margot is a Relationship Intelligence Platform that helps users capture, enhance, and manage professional relationship memory through:

• Voice-first memory capture and transcription
• Personal context intelligence and insights
• Team memory inheritance and collaboration
• Proactive relationship enhancement features
• Mobile and web-based access

Eligibility and Account Registration

User Eligibility

• You must be at least 16 years old to use our Service
• You must have the legal capacity to enter into binding agreements
• You represent that all information provided during registration is accurate and complete

Account Requirements

• One person per account (no shared accounts)
• You are responsible for maintaining account security and confidentiality
• You must promptly notify us of any unauthorized account access
• You are liable for all activities under your account

Business Accounts

• Team and Enterprise accounts require a designated administrator
• Organization administrators can manage user access and permissions
• Organizations are responsible for their users' compliance with these Terms

Subscription Plans and Billing

Billing Terms

• Subscriptions auto-renew unless cancelled before renewal date
• Prices are subject to change with 30 days advance notice
• All fees are non-refundable except as specifically stated
• Late payments may result in service suspension

Refund Policy

• No refunds for partial months or unused portions
• Enterprise customers may request refunds within 30 days of initial purchase
• Refunds processed within 5-10 business days to original payment method

Acceptable Use Policy

Permitted Uses

• Enhance professional relationship memory and management
• Collaborate with team members on shared relationship intelligence
• Use voice capture for legitimate business relationship documentation
• Export your data for personal backup purposes

Content Restrictions

• No illegal, harmful, threatening, or abusive content
• No confidential information without proper authorization
• No spam, promotional content, or commercial solicitations
• No content that violates intellectual property rights

User Content and Data

Your Content Ownership

• You retain ownership of all content you upload or create
• You are solely responsible for the accuracy and legality of your content
• You must have rights to upload and use all content in our Service

Content License to Us

You grant us a limited, non-exclusive license to:

• Process, store, and display your content to provide the Service
• Create transcriptions and insights from your voice recordings
• Enable team sharing features for your organization
• Backup and maintain your data for service reliability

Content Restrictions

• We may remove content that violates these Terms or applicable laws
• You are responsible for ensuring compliance with recording consent laws
• Confidential information must be uploaded only with proper authorization

Data Portability

• You can export your data at any time in standard formats
• Data export includes relationship notes, contact information, and insights
• Voice recordings can be downloaded if retention is enabled

Privacy and Data Protection

Data Collection

• We collect information as described in our Privacy Policy
• Voice recordings are processed to create text transcriptions and insights
• Usage data helps us improve Service functionality and performance

Data Security

• We implement industry-standard security measures
• All data is encrypted in transit and at rest
• Access controls limit employee access to user data

Data Sharing

• Your relationship data is not shared outside your organization
• We do not sell personal information to third parties
• Limited sharing with service providers for Service functionality

Intellectual Property Rights

Our Intellectual Property

• Margot platform, software, and technology are our proprietary property
• Our trademarks, logos, and brand elements are protected
• You may not copy, modify, or reverse engineer our Service

User Intellectual Property

• You retain rights to your original content and data
• Our processing of your content does not transfer ownership to us
• You grant us only the limited license described in these Terms

Third-Party Rights

• Respect copyright, trademark, and other intellectual property rights
• Do not upload content that infringes third-party rights
• Report any suspected intellectual property violations

Service Availability and Modifications

Service Availability

• We aim for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may occur without prior notice

Service Modifications

• We may modify, update, or discontinue features with reasonable notice
• Material changes will be communicated via email and in-app notifications
• Your continued use constitutes acceptance of modifications

Data Backup

• We maintain regular backups for service reliability
• You are encouraged to export important data regularly
• We are not liable for data loss due to user error or account deletion

Limitation of Liability

User Responsibility

• You are responsible for compliance with recording consent laws
• You assume all risks associated with your use of the Service
• You are liable for any violations of these Terms by users in your organization

Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of third-party rights
• Content you upload or create using the Service

Termination

Termination by You

• Cancel your subscription at any time through account settings
• Cancellation takes effect at the end of your current billing period
• You remain responsible for all charges incurred before termination

Termination by Us

We may terminate your account for:

• Violation of these Terms or Acceptable Use Policy
• Non-payment of fees after notice and opportunity to cure
• Illegal or harmful use of the Service
• Extended period of account inactivity

Effect of Termination

• Your access to the Service will be discontinued
• Your data will be deleted within 30 days unless legally required to retain
• You should export important data before termination
• Fees paid are non-refundable upon termination

Dispute Resolution

Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.

Arbitration Agreement

Any disputes will be resolved through binding arbitration rather than court proceedings, except for:

• Small claims court matters
• Intellectual property disputes
• Requests for injunctive relief

Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Margot regarding the Service.

Severability

If any provision is found unenforceable, the remaining provisions will continue in full force and effect.

Assignment

We may assign these Terms in connection with mergers, acquisitions, or asset sales. You may not assign your rights without our written consent.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

Notices

Legal notices will be sent to your registered email address. You are responsible for keeping your contact information current.

Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Changes to Terms

We may update these Terms periodically. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notification when you next access the Service

Your continued use after notification constitutes acceptance of the updated Terms.

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By using Margot's Relationship Intelligence Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.